Patients and personal representatives
Use this request if you are the patient, or if you are legally authorized to act for the patient (for example, a parent of a minor, a legal guardian, or a healthcare power of attorney). You can have records delivered to you or sent directly to another doctor.
Start a Patient Records Request
- There is no copying fee for patient copies. If you choose paper copies by mail, actual postage may apply where permitted by law, and we will tell you before any charge.
- Requests are processed promptly, no later than 30 calendar days after receipt unless a different timeframe is permitted or required by law.
- Personal representatives may be asked for documentation of their authority before records are released.
Already have a patient portal account? Visit summaries, test results, medications, and statements are available there right now. See the portal instructions below.
Attorneys, insurers, providers, and other organizations
Use this request if you are submitting on behalf of a law firm, insurance company, workers' compensation or auto carrier, government agency, healthcare provider, or records-retrieval company. Upload the signed patient authorization, subpoena, court order, or other supporting documents with your request so we can begin review right away.
Start a Third-Party Records Request
- Please submit a separate request for each patient.
- Submitting a request does not itself authorize disclosure. GNI reviews every request and its supporting documentation before releasing records.
- Fees, when they apply, are determined by the request type, applicable law, and any governing agreement. We provide an invoice or fee estimate before records are released.
Get your records instantly through the patient portal
GNI patients can view visit summaries, test results, medications, and statements, and message the office, through the Healow patient portal and mobile app.
- Activate your account. GNI sends portal invitations by email. If you have not received yours, ask the front desk at your next visit or call 844-464-6387.
- Log in. Open the link in your invitation email, confirm your date of birth or phone number, and create a password (at least 7 characters, with a capital letter and a number).
- Add the Healow app. Download Healow from the App Store or Google Play, tap Find my Doctor, enter practice code IBJDCD, sign in with your portal credentials, and set a four-digit PIN.
- Find your records. Once you are signed in, open Medical Records to view or download your information.
Download the step-by-step portal guide (PDF)
Questions?
Our medical records team is happy to help.
Email: medicalrecords@gnineuro.org
Phone: 844-464-6387
Fax: 215-239-3037
Mail: Global Neurosciences Institute, PO Box 717, Pennington, NJ 08534
For your privacy, please do not send Social Security numbers, medical information, or completed authorizations through ordinary email. Use the secure forms above, or contact us for another secure submission method.